Project Management
Our Project Management Office (PMO) is PMI based. With several PMP-certified Project Managers, Level One Global Program Management is the key to the success of programs. It is fully responsible for managing global programs while enforcing strict program governance. The team is the single point of contact for all program and professional services matters. Our PMO is also empowered to engage any consultant resource needed to support the program across the organization matrix.
Deliverable Responsibilities of the PMO
- Ramp up of resources at the program level as well as within the delivery countries per the program structure when a Regional Project Manager is not assigned or available;
- Deliver planning and schedules, and organize the global program kick-off meetings with our valued customers, consultants, and other appropriate participants, either via electronic means or face-to-face;
- Upon assignment of the program, the Program Manager will start four (4) fundamental documents: “Communications Plan,” “Program Plan” in Microsoft Project Plan (.mpp) format or on Monday.Com; “Risk Matrix,” and the “System Test Plan”;
- Determine all the documentation needed and understand bespoke requirements, such as specific reports which differ from the consultant’s standard – customization of PMO to our customer’s needs;
- Own the program management relationship with our customer and interface with our customer’s project manager to include the transition phase of the program to Managed Service;
- Evaluate the impact of any new elements on the program and advise the consultant entities of scope changes;
- Serve as the single global point of contact for our customers and work closely with our customer’s program manager and the consultant account team;
- Serve as the central escalation point for all program issues;
- Overall responsibility for the program on a global basis and formulation of the program plan and structure, including regular global client meetings;
- Validate the effort required for each delivery country to deliver and perform against our customer’s requirements and statements of work;
- Provide overall global guidance to the regional and local project managers and deployment teams, and coordinate schedules with applicable partners, such as vendors, consultant host country, delivery countries, and our customer;
- In-region program initiation - Program regional kick-off meetings, the establishment of the program communication plan, program team role definition, and contact information, definition of program escalation procedures;
- Develop and maintain the “Program Risk Management Plan” and solve the risks associated with the program;
- Approve regional and local statements of work and project plans, and ensure program timelines are met;
- Manage the delivery of services by Preferred Partners (“Preferred Partners”) in collaboration with the Preferred Partner Program Regional Manager (“Preferred Partner Program Regional Manager”), using the same approach as consultant in-country teams;
- Manage delivery performance – benchmark each region’s and country’s execution;
- Provide issue governance and monitor deployments to ensure they are delivered within budget;
- Establish in-region or in-country project teams to coordinate day-to-day activities;
- Maintain qualitative evaluation of all aspects of the program (quality assurance function);
- Provide the Director and Program Office with quarterly Satisfaction Reports, at a minimum, from our customer, and from the consultant host country.